Aadhaar Features, Eligibility

  • What is Aadhaar?

    Aadhaar, which means "foundation" in many Indian languages, is the term for the unique identity number issued by the UIDAI.No resident can have a duplicate number since it is linked to their individual biometrics; thereby identifying fake and ghost identities which result in leakages today.Savings from eliminating duplicates and fakes through Aadhaar-based identification will further enable governments to expand benefits to other eligible residents.

  • What are the features and benefits of Aadhaar?

    One Aadhaar: Aadhaar is a unique number, and no resident can have a duplicate number since it is linked to their individual biometrics; thereby identifying fake and ghost identities which result in leakages today. Savings from eliminating duplicates and fakes through Aadhaar-based identification will further enable governments to expand benefits to other eligible residents.

    Portability: Aadhaar is a universal number, and agencies and services can contact the central Unique Identification database from anywhere in the country to confirm a beneficiary's identity.

    Inclusion of those without any existing identity documents:A problem in reaching benefits to poor and marginalized residents is that they often lack the identification documents they need to receive State benefits; the "Introducer" system which has been approved for data verification for the UIDAI will enable such residents to establish an identity.

    Electronic benefit transfers: The UID-enabled-Bank-Account network will offer a secure and low cost platform to directly remit benefits to residents without the heavy costs associated today with benefit distribution; the leakages in the current system will also be stemmed as a result.

    Aadhaar-based authentication to confirm entitlement delivered to the beneficiary: The UIDAI will offer online authentication services for agencies who wish to validate a resident's identity; this service will enable confirmation of the entitlement actually reaching the intended beneficiary. Improved services through increased transparency: Clear accountability and transparent monitoring would significantly improve access and quality of entitlements to beneficiaries and the agency alike.

    Self-service puts residents in control:Using Aadhaar as an authentication mechanism, residents should be able to access up-to-date information about their entitlements, demand services and redress their grievances directly from their mobile phone, kiosks or other means. In the case of self-service on the resident's mobile, security is assured using two-factor authentication (i.e. by proving possession of the resident's registered Mobile Number and knowledge of the resident's Aadhaar PIN). These standards are compliant with the Reserve Bank of India's approved standards for Mobile Banking and Payments.

  • Will getting Aadhaar be compulsory?

    Any person can choose to apply for Aadhaar. Similarly, agencies providing benefits and services may choose to use Aadhaar in their systems and may require that their beneficiaries or customers provide their Aadhaar for these services.

  • What information is required to be provided by an individual to get Aadhaar?

    Demographic information required:

    Name

    Date of Birth

    Gender

    Address

    Parent/Guardian details (required for children, adults may provide)

    Contact details phone and email (optional)

    Biometric Information required::

    Photo

    10 finger prints

    Iris

    The UIDAI set up the Demographic data standards and verification procedure committee under the Chairmanship of Shri N. Vittal to define the data fields to be collected by the UIDAI and the verification process to be followed. The Data Standards Committee submitted its report on December 9, 2009. The full report is available at http://uidai.gov.in/documents/UID_DDSVP_Committee_Report_v1.0.pdf. UIDAI also set up the Biometrics standards committee under the Chairmanship of Dr B.K Gairola (Director General, National Informatics Centre) to define the standards and the nature of biometric data that is required to be captured. The report of the Biometrics standards committee was submitted on January 7, 2010 and is available at http://www.uidai.gov.in/documents/Biometrics_Standards_Committee_report.pdf

  • How can a person's Date of Birth be validated?

    As per the DDSVP Committee report, a flag is maintained in Aadhaar database to indicate if Date of Birth (DoB) is verified, declared, or approximate. In case exact DoB is not known, the resident is asked to indicate the age only. Enrolment software has the provision to capture age & calculate the year of birth.

  • Can the Registrar add / remove Introducers at a later stage?

    Yes, Registrars can add / remove / modify Introducers at a later stage. The area of operations of an Introducer can also be modified at a later stage. UIDAI encourages Registrars to review performance of Introducers on an on-going basis and make changes to the list as required.

Aadhaar Enrolment Process

  • What is the process that will be followed to issue Aadhaar?

    A resident will have to go to an enrolling agency along with Proof of photo Identity/ Proof of address documents, fill up an application form(optional to Registrar) and provide the supporting documentation. If resident does not have any document to prove his identity he will require an Introducer to get him/herself enrolled. The registrar authorised person will verify the information with the documents produced The demographic data will be entered in software. Biometrics information of ten finger prints, both iris scan and facial photograph of the resident will also be captured The data will be sent to CIDR A de-duplication check comparing the Resident's biometric information to the records in the data base is done If the individual is not already in the database, Aadhaar will be issued and sent to the person at his/ her residence. The Aadhaar will also be sent to the Registrar for use in their service database. If the individual is already in the database, or in case of any other quality/data validation failure the application will be rejected and the person will be informed of the same. The detailed process of Aadhaar enrolment is available on the website under the RoB document

  • How will UIDAI ensure that the quality of information collected by the enrolment agency and the process of collecting data is uniform across the country?

    UIDAI is taking several steps to ensure data quality and integrity, such as:

    The data collected will be in a standardized format on a software client provided by UIDAI which has built in quality controls.

    In addition, UIDAI has empanelled enrolling agencies through an open bidding process.

    Operators of enrolling agencies will have to be trained and certified by training agencies empanelled by the UIDAI.

    UIDAI will periodically audit the processes followed by Registrars and enrolling agencies for Aadhaar enrolment.

  • How will the demographic information be verified?

    There are 3 distinct methods of verification which are acceptable for Aadhaar enrolment:

    Based on supporting documents

    Based on introducer system

    Based on the National Population Register (NPR) process of public scrutiny

  • What are the supporting documents that the UIDAI will accept as proof of identity and proof of address?

    UIDAI process accepts 18 PoI (Proof of Identity) and 33 PoA (Proof of Address) documents. Please click here for a nationally valid list of documents. Common proofs of identity and address are election photo ID card, Ration card, passport and driving license. Photo ID cards like PAN card and Govt ID cards are permissible for identity proof. Address proof documents also include water & electricity & telephone bills from the last three months. In case you do not have above common proofs, Certificate of Identify having photo issued by Gazetted Officer/Tehsildar on letterhead is also accepted as PoI. Certificate of Address having photo issued by MP or MLA /Gazetted Officer/Tehsildar on letterhead or by Village Panchayat head or its equivalent authority (for rural areas) is accepted as valid PoA. Even if someone in a family does not have individual valid documents, the resident can still enrol if his/her name exists in family entitlement document. In this case the Head of Family in entitlement document needs to be enrolled first with valid PoI & PoA document. The head of the household can then introduce other members in the family while they are enrolling. UIDAI accepts 8 document types as Proof of Relationship. Please click here for a nationally valid list of documents. Where there are no documents available, resident may also take the help of Introducers available at the enrolment centre. The Introducers are notified by the Registrar. For further details please contact office of the concerned Registrar.

  • What is the introducer system and who can be an introducer?

    UIDAI recognises that some people particularly children, women, migrant workers, homeless, nomadic tribes, urban poor and others may not be able to produce documentary proof of identity and proof of address. In order to enable inclusion of these individuals for Aadhaar, the data standards committee recommended that the introducer system be created similar to the introducer framework followed by banks for opening bank accounts. The main objective of the introducer system is to enable inclusion of people into the UID system who are otherwise hard to reach and may not be able to provide proof of identity and address. In situations where a resident is unable to provide proof of identity or proof of address they can be introduced for Aadhaar by a pre designates "Introducer". An Introducer is a person who is authorized to introduce a resident who does not possess any PoA / PoI documents. The main objective of the introducer system is to enable enrolment of residents into Aadhaar, who are otherwise hard to reach and may not be part of any government database. Introducers are individuals (for example, Registrar's employees, elected members, members of local administration bodies, postmen, influencers such as teachers & doctors, Anganwadi / ASHA workers, representative of local NGO's etc.) identified by a Registrar and registered in UIDAI's CIDR as "Introducers". Introducer's are to be predominantly appointed by Registrars. In certain cases UIDAI may choose to appoint introducer's as well. It is the intent of the UIDAI to ensure that multiple Introducers are available for residents right down to the village level and in this regard will encourage Registrars to consider appointing government officials, school teachers, local NGO's, anganwadi workers and other reliable persons as Introducers.

  • What is the verification process that will be followed by the enrolling agency before processing the documents for Aadhaar?

    A Demographic Data Fields Standards and Verification Procedure Committee under the chairmanship of Shri N.Vittal, the former Chief Vigilance Commissioner (CVC) has submitted its report with respect to the verification procedure. The document is available on the website in the Documents section.

  • What is the Registrar's role in verification of documents during the enrolment?

    Since the enrolments for UIDAI is being done through Registrar's, it is responsibility of the Registrar to ensure that all PoA/PoI documents provided by the Residents are verified properly. The preferred mode of verification is through the Registrars employees but in exceptional circumstances the Registrar may assign the same as specific deliverable to EA that they engage. EA operator/supervisor will verify the document and sign/stamp the copy of document as proof of verification. The documents shall be properly tagged, indexed, and stored in a secure manner so as to protect the documents from unauthorised access and enable easy retrieval when required by UIDAI.

  • What documents should the Registrar examine during verification procedure?

    The Registrar should verify PoI (Proof of Identity) and PoA (Proof of Address) documents. The Registrar will also verify DoB where resident provides documents supporting verified Date of Birth. In case of head of family based enrolments PoR (Proof of Relationship) documents will be verified. The photocopy will be verified against the originals and signed and stamped during the verification procedure. Please click here for a nationally valid list of documents.

  • Whether the Ration card NEREGA Card etc can be accepted as Valid Proof of Identity/Address for the family members listed in the document in case they do not have separate PoI or PoA document?

    Yes. The family entitlement documents may be accepted as proof of Identity/Address for family enrolments as long as the head of the family whose photograph appears on the documents presents and verifies the identity and address of the family members and the Registrar authorized verifier countersigns the copy of the document as proof of acknowledgement.

  • Whether UIDAI has defined process to be followed for Family enrolments?

    Yes. Head of the Family should invariably bring the original POI/POA for verification and only those family members can be enrolled based on the family entitlement document, whose names & other details are recorded on it. For family enrolments it is desirable that the family should come together for enrolment as far as possible. . In case all the members cannot make it on the same day then the head of family should invariably accompany the family member whenever he/she comes for the enrolment

  • What is the option if the address indicated on the PoA document appears to be inadequate for postal delivery? Can additional information from the residents be accepted?

    Yes. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA document as long as these additions/modifications do not alter the base address mentioned in the PoA document. If the changes requested are substantial and change the base address that is listed in the PoA, the resident will require to provide an alternate PoA or enroll through an Introducer.

  • Where multiple address proofs are available for a resident (eg. present and native), which proof would UIDAI accept, and where will it send Aadhaar Letter?

    The UIDAI asks the resident to confirm the addresses ( from the multiple address proof) on which he wants to receive Aadhaar letter . Will the resident's name be validated against PoA/PoI, or can it be different? What if the resident has multiple PoA/PoI wherein each of the identifications he/she has a different name? In this case, which name has to be recorded in the Enrolment Center. In the document based enrolment, the Enrolment Agency should verify the proof of identity documents produced by the individual before recording the name. The name of the person in full should be entered in the field provided for this purpose. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced before recording the name in full. In case of difference in the name declared and the one in document (PoI), the name as declared by the resident may be recorded by the Enrolment Agency provided the difference is only in spelling. If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee's preferred name should be recorded. The last name can be written prior to first name, if resident so desires.

  • Who are "Introducers"?

    An Introducer is a person who is authorized to introduce a resident who does not possess any PoA / PoI documents. The main objective of the introducer system is to enable enrolment of residents into Aadhaar, who are otherwise hard to reach and may not be part of any government database. Introducers are individuals (for example, Registrar's employees, elected members, members of local administration bodies, postmen, influencers such as teachers & doctors, Anganwadi / ASHA workers, representative of local NGO's etc.) identified by a Registrar and registered in UIDAI's CIDR as "Introducers".

  • What is the verification process that will be followed by the enrolling agency before processing the documents for Aadhaar?

    A Demographic Data Fields Standards and Verification Procedure Committee under the chairmanship of Shri N.Vittal, the former Chief Vigilance Commissioner (CVC) has submitted its report with respect to the verification procedure. The document is available on the website in the Documents section.

  • Can anyone with Aadhaar become an Introducer?

    No, an Introducer has to be authorized by the enrolling Registrar & registered in UIDAI's CIDR as an "Introducer".

  • Who is eligible to become an Introducer?

    The eligibility criteria for an Introducer is as follows: Introducer should have Aadhaar prior to appointment; this needs to have been issued basis PoI/PoA verification (i.e., an Introducer can not have been enrolled through another Introducer) Introducer must be easily accessible to residents Introducer must be above the age of 18 years Introducer should not have been convicted for any offence (self-declaration for the same to be taken)

  • Can NGOs also become Introducers?

    An NGO as an organization cannot become an Introducer. However, an official working for the NGO can become an Introducer. An Introducer needs to have his/her Aadhaar before he/she can become an Introducer. UIDAI will issue Aadhaar to individuals & not to organizations.

  • What are the guidelines for appointing Introducers?

    Broad guidelines that can be used by registrars for creating a list of introducers within their domain are as follows: The list of approved Introducers should go down till the village level so that the process of registration is not hampered due to lack of introducers. Residents should have access to multiple Introducers so as to reduce dependence and potential constraints of having a single Introducer. The Registrars need not keep the list of approved Introducers limited to their own department/organization. Village teachers, anganwadi workers, ASHA workers, postmen and even representatives of local NGO's could be appointed as approved Introducers by Registrars. As an example, in NREGA, there are a number of NGOs involved in NREGA social audit, and the Registrars could nominate some of the representatives of these NGOs who work at the village level as the approved Introducers. Introducer list should include members from credible organizations which have traditionally been advocates of vulnerable communities to make sure goal of inclusion is truly achieved. For example, in the case of migrant workers, members from their employers (in large industries like construction, mining, etc) or representatives of NGOs who work specifically for their welfare could be recognized as Introducers.

  • What are the liabilities & obligations of Introducers?

    Obligation of the Introducer: Introducer confirms the identity and address of the resident they are introducing. Introducer must only introduce residents who do not have documentary proof of identity or address. Introducer is not obliged to introduce every person who approaches them . Introducer cannot charge fees for introducing residents. Liability of the Introducer - The Introducer maybe criminally liable if: Introducer colludes with a person to impersonate another person (dead or alive) at the time of enrolment. Introducer helps Aadhaar holder to deliberately take on the identity of another person by changing their demographic information or colludes to provide false biometric information.

  • Will Introducers be limited to an area or can they introduce people anywhere in the country?

    Introducers will be linked to a Registrar (one or many). Therefore, the Introducer can only introduce people with the Registrar's jurisdiction. In addition, a Registrar can further limit the operations of an Introducer by administrative boundaries (State district level .)

  • Can I get Aadhaar if I do not have Ration Card/Election Card ?

    UIDAI process accepts 18 PoI (Proof of Identity) and 33 PoA (Proof of Address) documents. Please click here for a nationally valid list of documents. Common proofs of identity and address are election photo ID card, Ration card, passport and driving license. Photo ID cards like PAN card and Govt ID cards are permissible for identity proof. Address proof documents also include water & electricity & telephone bills from the last three months. In case you do not have above common proofs, Certificate of Identify having photo issued by Gazetted Officer/Tehsildar on letterhead is also accepted as PoI. Certificate of Address having photo issued by MP or MLA /Gazetted Officer/Tehsildar on letterhead or by Village Panchayat head or its equivalent authority (for rural areas) is accepted as valid PoA. Even if someone in a family does not have individual valid documents, the resident can still enrol if his/her name exists in family entitlement document. In this case the Head of Family in entitlement document needs to be enrolled first with valid PoI & PoA document. The head of the household can then introduce other members in the family while they are enrolling. UIDAI accepts 8 document types as Proof of Relationship. Please click here for a nationally valid list of documents. Where there are no documents available, resident may also take the help of Introducers available at the enrolment centre. The Introducers are notified by the Registrar. For further details please contact office of the concerned Registrar.

Security in UIDAI system

  • How does the UIDAI protect the individual and their information?

    Protection of the individual, and the safeguarding their information is inherent in the design of the UID project. From having a random number which does not reveal anything about the individual to other features listed below, the UID project keeps the interest of the resident at the core of its purpose and objectives.

    Collecting limited information: Data collected by the UIDAI is purely to issue Aadhaar, and confirm the identity of Aadhaar holders. The UIDAI is collecting basic data fields in order to be able to establish identity this includes Name, Date of Birth, Gender, Address, Parent/ Guardian's name essential for children but not for others, mobile number and email id is optional as well . The UIDAI is collecting biometric information to establish uniqueness therefore collecting photo, 10 finger prints and iris.

    No profiling and tracking information collected: The UIDAI policy bars it from collecting sensitive personal information such as religion, caste, community, class, ethnicity, income and health. The profiling of individuals is therefore not possible through the UID system, since the data collected is limited to that required for identification and identity confirmation. The UIDAI had in fact, dropped the place of birth data field part of the initial list of information it planned to collect based on feedback from CSOs that it could lead to profiling. The UIDAI also does not collect any transaction records of the individual. The records of an individual confirming their identity through Aadhaar will only reflect that such a confirmation happened. This limited information will be retained for a short period time in the interest of the resident, to resolve any disputes.

    Release of information - yes or no response:The UIDAI is barred from revealing personal information in Aadhaar database the only response permitted is yes or no to requests to verify an identity

    The only exceptions are the order of a court, or the order of a joint secretary, in case of national security . This is a reasonable exception and is clear and precise. This approach is also in line with security norms followed in US and Europe on access to data in case of a security threat.

    Data protection and privacy: The UIDAI has the obligation to ensure the security and confidentiality of the data collected . The data will be collected on software provided by the UIDAI and encrypted to prevent leaks in transit. Trained and certified enrollers will collect the information, who will not have access to the data being collected. The UIDAI has a comprehensive security policy to ensure the safety and integrity of its data. It will publish more details on this, including the Information Security Plan and Policies for the CIDR and mechanisms for auditing the compliance of the UIDAI and its contracting agencies. In addition, there will be strict security and storage protocols in place. Penalties for any security violation will be severe, and include penalties for disclosing identity information . There will also be penal consequences for unauthorised access to CIDR including hacking , and penalties for tampering with data in the CIDR .

    Convergence and linking of UIDAI information to other databases: The UID database is not linked to any other databases, or to information held in other databases. Its only purpose will be to verify a person's identity at the point of receiving a service, and that too with the consent of Aadhaar holder. The UID database will be guarded both physically and electronically by a few select individuals with high clearance. It will not be available even for many members of the UID staff and will be secured with the best encryption, and in a highly secure data vault. All access details will be properly logged.

Grievance Redressal Mechanism

  • Will there be a grievance redressal mechanism?

    Yes, there will be concern and issues that residents or UIDAI eco system partner may have in terms of enrolment, authentication and identity frauds etc. . The UIDAI has set up a Contact Centre that serves as a single point of contact for the organization. The existing channels of communications are : Voice (Helpline number: 1800-300-1947) and E-mail (help@uidai.gov.in).

  • What is the Registrar / EA's role in grievance resolution?

    The registrar is expected to put in place a team that would serve to quickly address any matters requiring resolution that may pertain to the Registrar, but may be conveyed to the UIDAI Contact Centre. Queries / grievances which need Registrar/enrolment agency involvement will be transferred to the Registrar appointed nodal officer through a web portal. The time taken for resolutions will be finalized jointly.

  • What if a Resident gets rejected by the UIDAI and is not issued Aadhaar?

    The reason for rejection along with steps to be taken post rejection will be communicated to the resident and the Registrar.

  • What if a Resident misplaces his Aadhaar letter /forgets his Aadhaar?

    The resident can contact the Contact Centre (through phone / letter / email) with the enrolment number and make a request for sending a second letter communicating Aadhaar. This may be a paid service. In case Aadhaar has been used to avail a service or benefit, the resident can contact the agency that offers the same, to obtain Aadhaar.

  • What if Aadhaar letter does not get delivered to a Resident?

    If resident does not get Aadhaar letter he/she should contact UIDAI contact centre with his/her Enrolment number or he/she may check Aadhaar status here

  • What can the Resident do if there are spelling mistakes / other demographic error in his/her Aadhaar letter?

    During enrolment, even when the data is entered, the resident can see the data entry and is expected to point out errors at this stage. Prior to finalization and printing of the Enrolment Acknowledgment, one more opportunity is presented to make corrections. In the event that both opportunities are missed, the demographic correction may be carried out by visiting the enrolment centre within 48 hours of time of enrolment carrying the relevant documents and enrolment slip.